“Recently your company installed a new American Standard heat pump in our home. I just wanted to write and let you know that my wife and I are very satisfied with the product and service we received. A big factor in our decision to accept your bid was the work of your salesman. He made us confident that he knows what he is doing and then worked along with the installation crew as well. In addition, we certainly appreciated the work of the installation crew who seemed intent on doing a good job. Thank you very much for such good service and job well done.”